1. Finding a reliable cleaner is one of the most important parts of your business
2. Don’t hire just anyone to clean your home. You don’t want a mistake to end up costing you $10k when it could have been fixed by hiring a professional.
3. Work with people who have housekeeping companies who know the industry.
4. Housekeepers who feel tied to the company through culture and like-mindedness will put more effort into the things they care about.
5. Have a probationary period of 3 months with your cleaning staff to test the waters.
6. Allow an incentive structure in your business that helps keep staff motivated for a common goal.
7. Find staff that can take on other roles.
8. When interviewing people ask “What’s your true passion?” to see where their values are.
9. Set up procedural manuals for how everything is done, from cleaning to virtual assistants.
10. Referrals are the long game but where you want to be with business.
11. Have something in your properties that can be easily remembered.
12. Stay in your own unit and see if it’s something you would enjoy.
13. Stay at other people’s properties to get inspiration
14. Golden house rule: “Customers must remove shoes at door.”