
In this episode, I have the honors of speaking with Anthony Gantt and Greg Rollins. Anthony is based on Texas and an active duty marine who founded At Ease, a booking site for the military, and Greg Rollins, located in California and a marine veteran who founded Righteous Rentals, a property management company for At Ease. They have 19 properties across 3 states.
Greg got into short term rentals while he was still on active duty and ran his properties while he was deployed in Japan. Shortly after he got out of the Marine Corps, he met Anthony, and when they got on their first phone call, they knew they had to team up.
In this episode, Anthony and Greg talk about how they went from 2 to 19 properties in 7 months just through word of mouth. Also, they share how they take their experience military experience to come up with creative ways to build their company and help military people invest and make money passively through short term rentals.
Listen to the episode on Apple Podcasts, Spotify, Overcast, Stitcher, Castbox, or on your favorite podcast platform.
Greg Rollins: 00:00:00 However, if you’re a property manager out there and you want your property up on At Ease as another booking platform because you want these longer stays with verified guests that are on official government travel and they’re getting paid for by the government. Anybody out there can put their properties up on there.
Anthony Gantt: 00:00:14 It’s a 9-billion dollar market. I’m not talking about like vacation rentals. I’m talking about federal travel and hotels stay.
Julian Sage: 00:00:25 This is episode number 56 of the short term mental success stories podcast. Are you an investor that’s looking to have your home professionally managed, go to cohostit.com for more information.
Julian Sage: 00:00:35 Welcome back to the short term rental success stories. I’m your host Julian Sage. This is a show where I talk to hosts about their journeys and starting and growing the short term rental business. My goal is that you’ll be able to walk away with practical information that’ll help you become a better host and learn how to scale your business like any exceptional hosts. We all strive for five star reviews, so please go on over to iTunes and let us know what you enjoy. It really helps support the show if you haven’t done so already. Going over to our Facebook group, the host nation, to connect with the community.
Julian Sage: 00:01:05 Hey, what is going on host nation? I am super excited to be back again with you this week. So Jon and I were talking earlier this week about how out of these tough situations like out of this pandemic, how people really start to get creative and really I think some of the greatest entrepreneurs and the most creative people come out of stressful situations. Many of the hosts that have been on the success stories podcast really have had backgrounds where they were just trying to get out of a situation. They were trying to pay for their mortgage or they were trying to earn some extra income and then they ended up really starting just an amazing business. Myself, I tried just renting out my basement unit so that I could be able to cover my mortgage. Since I’m in the military, I don’t get paid a whole lot, so just being able to be able to cover my mortgage payments made a huge deal.
Julian Sage: 00:01:52 Even right now during this time where a lot of hosts are hurting. There’s also some hosts that are coming out of this and they’re getting really, really creative. You know, Jon, I’m just always inspired by what he does, just listening to the way that he handles situations and really I asked Jon almost everyday like, aren’t you stressed? I mean you have over 24 properties that are these arbitrage units and you’re also managing other people’s properties. Are you not stressed about your investors and are you not stressed about all these properties that you have to pay all these leases on? And for him he’s just like this is part of the, you know, part of the journey is figuring out how to be able to keep on hosting and keep on going. So I’m always inspired by people that are taking something that is challenging or difficult or where people maybe don’t see the opportunity and then trying to really just take advantage of what is in front of them.
Julian Sage: 00:02:44 That expression, making lemonade out of lemons, I think is so true. And that’s why in this episode I am super excited because I had the special honor of speaking with Anthony Gantt and Greg Rollins. Anthony is based out of Texas and is an active duty Marine who founded this website called pcsatease.com which is a direct booking site for military personnel to be able to relocate and find furnished rentals. We talk more about PCS At Ease and is a really exciting thing that really you could tell in this episode. I’m really excited to be able to talk about it because again, it’s one of those unique things that is coming out of a situation where they are trying to really just get more creative, but we also had the special honor of speaking with Greg Rollins in this episode. Anthony’s partner and Greg is located out of California and he’s a Marine veteran who founded a property management company called Righteous rentals.
Julian Sage: 00:03:34 Now righteous rentals does have 19 properties across three States and he’s been able to scale from two to 19 properties in the span of seven months while he was still on active duty. Now. Greg was able to scale from two to 19 properties in about seven months and majority of those still being while he was on active duty. In this episode, Anthony and Greg talked about how they were able to scale from two to 19 properties in seven months just through word of mouth. Also, they share their experience of being in the military and coming up with creative ways to build a company and help other military people invest and make money passively through short term rentals. Again, this is a great episode because it really just highlights the creativity and ingenuity of people when they are put in these situations where they’re trying to either work something out or take something that is challenging or difficult and really try to make the most of it.
Julian Sage: 00:04:22 If you like my show notes for this episode to go to shorttermsage.com/str56 or if you’d like my show and send directly to your inbox every week, then get to shorttermsage icon/shownotes. With all that being, said onto this week’s conversation, hey welcome back host nation to another episode of short term mental success stories. In this episode, I have the special honor of speaking with two guys today, Anthony Gantt and Gregory Rollins. Anthony and Gregory, would you please introduce yourself to the host nation and let them know who you are and what inspired you to get into short term rentals?
Greg Rollins: 00:04:51 All right. My name is Greg Rollins. I originally got into short term vacation rentals while I was still in the Marine Corps. I actually bought my property site on scene while I was deployed with SB MGTAF in 2017. I came back originally planned to flip it. I went over budget on the renovations, I had somebody asked me, “Hey, have you thought about doing short term vacation rentals?” I didn’t. So I dug into it learned as much as I could, got ready to go deploy, ran my vacation rental while I was deployed in Okinawa, Japan. And then when I got back it was a success. So I started telling some people about it and then I just started getting people asking me if I would manage there’s. So it just kind of started organically there. And then so when it came time for me to get out of the Marine Corps I was up for orders last year, 2019 and I just decided to go ahead and get out and try and pursue this full time.
Julian Sage: 00:05:52 Awesome. So you were managing a property overseas in Okinawa. Did you have everything set up before you left or was it just like, Hey, I’ve got a property, I’m just going to wing it and then you’d go to Japan and he got this property that’s taking people into that?
Greg Rollins: 00:06:08 No, it was pretty nerve wracking. Like I said, I bought it with the intention to flip it. I went over renovation. I’m actually in it right now. I went over budget on the renovation. And so I was like, well, shit, I can’t sell it. I looked at a long term tenant, couldn’t do that because the mortgage was too high. And so while I was renovating, I was educating myself on vacation rentals and I really just kind of winged it and I was just over in Okinawa dealing with really shitty cleaners. She was like stealing stuff from me. It was, it was an absolute nightmare. But at the end of the day, it made me, made me money and I learned a ton about how to manage the property and how to, how to make it really automated. Because you know, obviously there’s automation required when you’re on opposite time schedules. You know, every time the guests are messaging me, I’m asleep or whatever. So there’s automation that we built in management and all that stuff, and then making sure that you had a team on the ground to do it for you because there was no physical way I was going to be able to show it to the property. So they had this layers of problems, but it was an overall success.
Julian Sage: 00:07:24 Wow. That has gotta be really stressful. And I definitely want to talk about that, but I don’t want to leave Anthony hanging. So where we’re in the timeline so you’re managing this property overseas. You finally figured out the, you know, how to be able to systematize it. Other people are like, Hey, can you do this for me as well? And where did that timeline go to where you met up with Anthony?
Greg Rollins: 00:07:46 So thatfast forward I met Anthony shortly after I got out of the Marine Corps. So at the time I was managing two properties with another four coming online. I met Anthony through a friend of a friend referral and the first phone call we got on, we were like, we need to team up. We need to make this thing happen. The rest is history.
Julian Sage: 00:08:09 Wow. Awesome. And Anthony, I’ll let you introduce yourself and how you kinda got into the space and met up with Greg and what you guys are doing.
Anthony Gantt: 00:08:17 All right. Thanks for having us on the show today and I like what you’re doing for the community? So I fell into it inorganically I wasn’t joined to rent a property or anything. I was just doing a permanent change of station, which the military does for personnel every two or three years. I had a move at least four or five times in the last four years, so I was like, man, I’m getting good at this moving. So good. I thought I could use a vacation rental when I moved to Austin, Texas. And it was when I used it, which was like about $180 cheaper than what the government would have to pay for it and wasn’t reimbursed back of June of 2018, excuse me,. When I did get reimbursed, I was upset. I did research and started doing peeling of the onion.
Anthony Gantt: 00:09:12 And I found out that the regulations, which by that all of us all at one time now the light bound by for the federal and the joint regulations for travel kind of doesn’t allow vacation rentals on a lot of the popular booking platforms. So I was going to be like have you guys have done buy a house and then manage it and put it on the site. I’ll make a site and do it like that. But I was in looking at this place called Killeen, Texas. And every time I bid on a house, I was losing to people from overseas. I was like, who is buying this house at 20,000 over the price, so I couldn’t compete there. And I said, I’ll arbitrage house. Right. it’s kinda hard to get military owners who don’t understand that vacation rental.
Anthony Gantt: 00:09:59 It’s crazy how many people in active duty in the government don’t understand the vacation short term rental market. And I was like, no, you can’t rent my house to go rent it out or something on a BNB what? What country are we in? Like Greg said, 2019 of June, July, August timeframe, a third party introduced us, I won’t say a friend of a friend. It was straight third party. And when Greg and I got on the phone, I started talking acronyms. He talked the acronyms back to me, we understood the acronym. And so it was like, we got to do it. Fast forward to like, Oh I want to say October, November. Things started coming down. Het git his new units online the madness is kind of tapered down. Now they’re getting enlisted. We re-engaged each other. He says, I’m coming out there cause he was going to a conference in new Orleans for the RMA vacation rental management association.
Anthony Gantt: 00:10:59 And when he came back to Austin, we sat down, went to a couple of things and we say, all right, this is something that we need to work on together cause we have the same passion and the same drive for the industry. So while I’m building the online booking platform and you’re going the property management, we’ll teach each other the knowledge that we have for the different type of own spaces within the same industry, and then we’ll be able to be more successful by learning a little bit of what you do. But a lot of what I do, so yeah, that’s how I fell into it.
Julian Sage: 00:11:33 You know, I think that that’s, that’s so cool. And what you’re doing. And just to kind of recapfor those of you that maybe that weren’t following what Anthony was, was building was this thing called PCS At Ease, which is a way for the military to be able to reimburse vacation rentals or short term rentals because right now as it stands, nobody in the military knows what they all think that, what’s that BNB stuff? I don’t want none of that, that people shooting each other and partying. So what you’re trying to do is you’re trying to educate and work with the government to be like, Hey, you can stay and reimburse these properties if they list on the site because they’re compliant to the DOD standards. So you guys are making sure that all the properties, if they are going to be listed on the site, that they meet the DOD department of defense specifications.
Anthony Gantt: 00:12:21 Yeah, absolutely. Todayone of our team members in each of the States has gone out and inspected the homes and that’s the level of scrutiny we want to put into it because it’s a lot that goes into if it’s not up to standards that can occur like five years in prison at $10,000 fine, which I don’t think Greg wants to need to do. We had a lot of people tell us you can scale really quick cause it’s an abundance of short term rentals. We were like, yeah but all of them are market compliant so we are looking for other homeowners and property managers that have homes that want to list their properties with us. They just have to understand that we’re going to have to send someone from my team to physically inspect and verify that that home is in compliance and then the registration process with the government, that’s another podcast for another show.
Julian Sage: 00:13:15 Yeah, that’d be a year long podcast. The coast guard is still back on windows 95 like it’s going to take us awhile.
Greg Rollins: 00:13:25 The important thing is that we do it for you. So what Anthony left out there is that when you sign up with At Ease, we actually do all the paperwork and stuff with the government to submit all that stuff for you.
Julian Sage: 00:13:36 Yeah. I think what you guys are doing is so cool. And I, I wanna, you know, highlight everybody that’s listening because people that are listening to this show are real go getters and they’re really you know, they’re, they’re thinking outside the box and you guys are thinking outside the box, the traditional, the old, old model of, of real estate investing. You know, it’s very saturated. Everybody’s kind of thought about what to do, how to do it, you know, what, you know, working with the mill, working with the military, doing this, doing that. But this, the space in the short term rental world, there’s so much untapped markets, so much untapped niches. And you guys, I love it. You guys are two military guys. You know, you guys were hustling while you’re in your hustle and while you’re out and now you’re taking your experience and you’re coming up with these creative ways to be able to make it easier on military people. But also this is a really great way to be able to build you guys a management company. I think it’s really cool and I want to, you know, I definitely think that that’s, that’s awesome. You two are doing that. Now I wanted to talk about your guys’s Greg, you’re scaling cause you’re scaling really quick too. You went from two to 19 properties and around seven months was it?
Greg Rollins: 00:14:39 Yeah. Yeah. So when I got out of the Marine Corps in July of 2019 I was managing two properties and then since then up to date we have 19, so a 17 from July to now, which should be right around eight, eight, nine months, somewhere around there. But yeah, it’s, it’s been going really good. And the cool thing about the military network is they’re pretty tight. So we’re, we’re passing it around pretty fast. So we haven’t done any marketing or anything, anywhere. All we’re doing is telling our story and you know, people that we are, we’re bringing on homeowners are telling their friends. It’s all been organic. So it’s been really awesome.
Julian Sage: 00:15:23 And the majority of these properties are in the San Diego area. You guys are both located in San Diego? Are you guys are remote?
Greg Rollins: 00:15:30 So I’m, I’m located in San Diego. Anthony is up in Austin, Texas. He’s the ROTC instructor up there for UT. And then we have another team members who’s not on with us today. That’s managing our properties out in Norfolk, Virginia. So we have one in [inaudible], one in Texas, in central Texas with a couple more on the way. And then Norfolk, Virginia, we have three listings with probably another handful on the way. And then the remaining 14 or 15 are in San Diego.
Julian Sage: 00:16:02 And this has all been organic through word of mouth.
Greg Rollins: 00:16:05 Yeah. Yeah. So mutual mutual friends other, other real estate investors. Mike Foster’s, he’s one of the founders of API. His his properties are the ones that we’re actually managing in Norfolk, Virginia. So they’re actually physically his properties. So and then just friends of friends, people in the military community, every single one of our homeowners with the exception of one is either active duty or a veteran.
Julian Sage: 00:16:35 Why? So you guys, you guys are helping active duty guys make, make more money. Can you, can you kind of talk about that? Like what are the returns that like these, these active duty military guys are able to see off their properties if compared to, let’s say if they were longterm renting it?
Greg Rollins: 00:16:49 Yeah, so that was one of the main reasons I got into this was I was able to make a profit where there seemingly was none with short term vacation rentals. And San Diego presents a kind of a unique, a situation because the appreciation here is really high. But the sort of property values are going up and up and up. Which but the overall market rents are not raising with the price values of homes. So what you’re seeing is an inversion where the amount of rent that you’re able to get for your home does not cover your mortgage. And so it’s fine when you’re here and you’re, you know, stationed at camp Pendleton or Myanmar point Loma or wherever and bah and you’re covering all that. But when you go to leave, you don’t want to be losing money every month. So you go into a situation where either you’re selling the home at a loss, if you, if you’re not able to get enough for appreciation, you know, to cover your closing costs that time and the time that you’re here here or you know, you’re renting it out to try and take advantage of the appreciation slash task flow every month because the mortgage are too high.
Greg Rollins: 00:18:00 So I wanted to come in. Having experienced that with my Okinawan deployment and having to find that third option, I want to take that third option to everybody and allow all the military members to be able to invest and make money passively while they’re focused on doing what they need to do.
Julian Sage: 00:18:15 Now you guys you guys said that you have a pretty, pretty diverse team. You have you know, you two are business partners. You also said that you have a regional manager and then you also have individual property managers in specific locations.
Greg Rollins: 00:18:30 No. So we had we had another manager underneath us here are underneath me in San Diego to kind of help me grow a little bit more. But she has since stopped working with us. And then we have another guy in San Diego or Sinead, Norco, Virginia right now who’s managing our properties over there. Eventually what we’re gonna do is we’re gonna, you know, hire a fire ourselves and hire people underneath us as those regional managers so that Anthony and I can focus on business growth and getting this out to as many locations as we can. And I want to add to that real quick the type of managers that will look at an on a team or similar to the ones that we’re talking about that own the homes are veteran and military spouses. Not saying that’s going to be our total package, but I think that’s going to be a preponderance of who we bring onto our team as teammates because they’re culturally competent when it comes to speaking about what goes into like moving a lot.
Greg Rollins: 00:19:31 And then they’ll be able to have a wealth of knowledge because they moved two or three years, no one, probably more than the military personnel. So there’ll be like industry experts. As soon as they get there, they have to get on the ground and learn things real quick. So as guests are coming to these different markets where we have occasion rentals, locate a short term, those located, they’ll be able to speak Oh, like a local because they’ve, they’ve adapted to that area. So, and it also helps our military spouses. I don’t think a lot of people know outside of our community that military spouses can have PhDs both since they move. So all their own able to actually, Oh, do you use that PhD? So we want to make sure that we bring opportunities to know to what it can work remotely but still earn a decent income. Why?
Julian Sage: 00:20:25 Yeah. You know, one of the big things like, like what you guys are trying to overcome is, is like you said earlier Anthony, there’s, you know, there’s a lot of technobabble in the, in the short term rental space. And when you’re talking with military people you know, everybody’s got this like mindset of, you know, just purchase a property. You either flip it, wholesale it or do something like nobody really knows about the short term mental world and that you can turn your properties into short term rentals. How are you guys overcoming the objections or the fears in, in like the military community? You know, where, where it’s, you know, that’s very scary. You, you have a property and you’re gonna be moving and now you’re going to be trusting it’s somebody else. How are you guys overcoming some of those objections or those fears that military people are having?
Anthony Gantt: 00:21:09 [Inaudible] My education,
Anthony Gantt: 00:21:11 Right? Greg does a great job at educating people. He has a, I want to say two different for sure, is that he pushes out to say, Hey, here’s the vacation rental industry. Oh, here’s the return on investment and then here are the metrics that we put in place of safety, right? We’ve teamed up with a, I don’t want to drop no names, but we’ve seen that with companies that provide insurance outside of what the platforms provide so that the guests can have dependent on a house, cause we’re not going to get the same coverage for a house in California as the house in Norfolk, Virginia. Right? So at 100 500 up to a million that they were like, Hey, when a guest comes in, they automatically sign up for this insurance. And then we also had the vices that we put in. Don’t want to drop names again if people start the party, right. We get that awareness because the noise is too much.
Anthony Gantt: 00:22:11 So we’re using the resources that are in the industry that a lot of our military folks don’t understand about STR jargon and say, Hey, these are things that we put in place with Righteous Rentals. This is how we go out and manage outs like, we’re setting a standard. I know other people have standards for how they do it, but we’re, we’re like letting them know like you’re used to a standards and the military, this is what we’re doing. We’re just bringing all of these military over into what we do in our business model.
Julian Sage: 00:22:41 And I, and I, I love it because you have a PCS At Ease where it’s like, it’s like you can say, well yeah, we’re, we’re, we’re working with the government like, or meeting their standards. So you know, you can trust us that we’re going to be making sure that your property is taken care of. I think that’s a really good you know, a really good play as well. And building your, your guys’ credibility with all these properties. I mean, you scale up to 19 now you guys are kind of spreading across across the U S he said you’re going to be hitting Jacksonville, Tampa area DC more of central Texas. How, how, you know, and these are all military communities, correct? Yes. And now how, how are you guys working with them to be able to get those properties up and running? Are you fitting everything within like your particular, a righteous, a righteous Reynolds brand or a, how are you furnishing these properties if they are remote?
Greg Rollins: 00:23:27 So we, we so going on what Anthony said education not only on the, on the management side but also on the investment side. So and leading into your question as far as furnishings and stuff when we when we meet with a client that’s doing a PCs move or whatever, we have a very candid discussion on, Hey, this is how much money it’s going to cost to get this thing up and running. You know, do you have any furniture that you’re leaving that you’re not you know, that you don’t want to take. So again, helping out with the PCs move, if you’re downsizing from Washington DC cause it’s cheaper or more folk Virginia cause it’s cheaper and then you’re moving to Southern California where it’s way more expensive, you’re probably going to downsize, you know, whenever your family budget is.
Greg Rollins: 00:24:12 So here’s an opportunity for you to not have to worry about furnishing all that the entire property. You can leave some of it behind. We have designers on our team that will take what you leave behind and build a cohesive image for the property. But then the overall education on, you know, what is a good investment and using your VA loan, you know, talking to them about all the costs associated with it, you know, where you’re going to have to pay for toilet paper, you know, laundry, cleaning, ladies, all that stuff. So just educating them on all of that stuff so that they have a whole overall cohesive image of is this a good decision or a bad decision? And I personally will refuse to go into business with somebody that it’s a bad decision. Even if they say, Hey, I want to do this. I’m like, no, I don’t want to put you in a match situation. And I’m actually turning people away before I told them, Nope, you’re a better play is a longterm or sale. Just because, you know, at the end of the day, we’re here to help people and we’re not here to put them into a worse situation than they already are. So education, education, absolutely.
Julian Sage: 00:25:18 You know, that that’s gotta be, that’s gotta be pretty scary. You know, you know, being military, you’re purchasing a property and then you’re going to be leaving. You know, one of the things though that it’s, it’s are you guys finding a challenge? Because if, if the military people are, you know, if they’re purchasing this property, maybe they’re, their intent wasn’t to a short term it now they’re, you know, now they’re moving, now they’re looking at their options and they’re coming to you guys saying, Hey, you know, can we turn this into a short term rental? I mean that’s, you know, moving can be sometimes a big expense, you know, outside of what the military gives you. Now you’re telling them like, Hey, you need to put X amount of dollars into a property. And you have to basically furnish it for us to get it up to our Sandra, is that what you guys are doing?
Greg Rollins: 00:25:59 Yeah, and we have different options. We have as Anthony was saying, you know, we kind of offer different packages, you know ways where, you know, righteous rentals will help with the furnishing costs. You know, and then we’ll get paid once the property is up and running. So we’ll do like some type of deferment program or payment plan or something like that. Like I said, we’re here to help make a stressful a situation that shouldn’t be stressful than it really is less stressful. That’s the overall goal. Yeah. And I want to caveat that. We’re looking at creative packages in addition to what we already do because we’ve had homeowners who express like,
Anthony Gantt: 00:26:43 I still want to sell it, but I want to not have, and they know it’s going to sit on the market for at least three to four months.
Anthony Gantt: 00:26:50 We haven’t refined that model just yet because it’s early two people coming to us late. So we say, okay, let us, let us think about this. If we can hack it for that three or four months. Whereas the short term ride home, we work with your real estate agent, a broker, when it’s time for a half a open house. Hopefully it’s not San Diego and during the summertime, every day, right? They can come and see a furnished home. While it’s up for sale, they go, they leave after the open house and then we get a guest in there. So we try to play, we’re looking at how do we make it work. During that cleaning window where there’s 10 to three on 11 to four that most people have stand please sort of kindness can come in before the SES. How do we make it, we have the cleaners come in and then turn it over to where we can have an open house in that time window and then get the person there and getting ready and they finally sell at home and they close. We can extract everything and they’re a happy customer.
Julian Sage: 00:27:50 So you, you guys in your guys’s management model, you’ll even take properties on it, even if it’s only gonna be listed first.
Anthony Gantt: 00:27:59 We’re still working through the, it sounds drew right? But the minutia make an ass. Then we put the right amount of salt and pepper. Right now,
Greg Rollins: 00:28:13 Julian, at the end of the day, we just got to make sure the numbers make sense. So like if they’re not going to fully furnish a house for for three months and then turn around and sell it unless they can recoup all their monies or, or whatever. Another benefit that Anthony was kinda hinting at there was having properties that are for sale is we’ll have guests that will actually stay in the house. And again, if we’re doing this correctly, then it’s probably going to be people that military members that are PCSA maybe on house hunting leave already. And so we could have a sign in the house saying, you can move in right now and you can stay here. I mean, you can buy everything as it is or you can move, we can move out the furniture and you can move your furniture in. So it’ll just be more exposure for those, those real estate agents use those real estate people that are trying to sell their properties to get more eyes.
Julian Sage: 00:29:05 You know, I, I love that. I love that you guys are coming up with creative ways and you know, I could, I could even see this not even having to be specifically for military. Like there’s a whole untapped market in the, in the, you know, the civilian sector where, you know, you have furnished properties and it’s like, Hey, you like what you see purchase it as is. And now a management company can basically facilitate a, you know, the short term, but then also the sale and you know, the potential longterm tenants. So now a management, a short term rental management company can basically have this whole package where they’re taking a person, you know, through this whole through this. I think that’s really, you guys, you guys are on to something. What, what has been the most challenging part of starting your guys? A short term rental business?
Greg Rollins: 00:29:48 For me it was a cleaning lady management. Again, just being being gone. Especially for those first seven months while I was over in Okinawa. I I kind of rushed into my first cleaning lady and because I was getting ready to go out the door and deploy, and I was like, I just need somebody, like, and I accepted somebody that I shouldn’t have accepted because I needed it and I put up with a lot more than what I should have while I was gone because of the uncertainty of not being able to get somebody else in there and then having a guest show up to a dirty property. So it was it was extremely stressful there from the start, I think since I’ve gotten out shortly. I fired her very shortly after I got back. Like I said, she was stealing stuff and moving stuff.
Greg Rollins: 00:30:39 At one point, she actually took some microwaves from my property to another one of her properties, which wasn’t mine. And I found out about it and she was like, Oh, yeah, well there was nobody there. And I’m like, it’s not your microwave. You can’t just take people’s microwave. But since then I’ve gone through probably five or six other cleaning ladies. And I think the biggest challenge has just been that’s standard. Like Anthony was saying, it’s, it’s very hard to hold a standards for two Marines. And we have, we have pretty high standards, which again, I think that sets us apart, but it also makes it challenging to work with people because what I’ve experienced after I got out of the Marine Corps is the civilians definitely don’t have the same mindset.
Julian Sage: 00:31:32 So about those standards, what about the first cleaner did, what was the mistake that happened with there and now where have you gotten, you’ve refined that to where you can now find reliable cleaners?
Greg Rollins: 00:31:43 Yeah. Yeah. So she was just, she was missing a whole lot. She would come and she would just kind of wipe things down. There’s a lot of stuff left in the corner. She wouldn’t get under the couch under the bed, those kinds of things. She would I think at one point she was actually in blowing the, in my kitchen with a blower as opposed to sweeping. So that was really weird. And then the other ones that I’ve gone through have been mostly timeliness and honesty were, were probably the biggest things we’ve sent to a property man or a cleaning lady management system we use properly which is huge because they actually have to take photos of the property. So I’m able to visually inspect without having to drive to all of the properties. So that’s been a huge help with kind of managing them and really weeding out people that aren’t willing to be held to a standard. Because I don’t know for all you listeners out there, if you try and hold somebody to a standard that’s not used to me holding, being held to a standard, there’s a lot of tension that develops very quickly because they’re not used to it and they like, they freak out if you, if you hold somebody to a standard and they freak out and then it’s probably a good indicator that they’re probably not working.
Julian Sage: 00:33:04 So it’s not so much about their cleaning ability as much as it is their, their values.
Greg Rollins: 00:33:08 Yeah. Yeah. I would say, you know, you have to have a ton of trust too for having somebody be in your house without you being present. Like the amount of things that they can do, you know, ceiling.
Anthony Gantt: 00:33:21 Yeah,
Greg Rollins: 00:33:22 Whatever. Like drugs, they can do anything in your house without you being there unless you have a cameras or whatever. So there is a huge amount of trust that has to be there. And so having the right values and you know, making sure you’re not lying. So there’s a couple of times I tried cleaning ladies in a lie and I was just like, I’m not going to work with you because if I can’t trust you for something simple, then I’m not going to trust you with being at my house when I’m not there.
Julian Sage: 00:33:48 And w what, what has it been for scaling this business? And especially for you guys because you’re a team, you’re trying to build a team. How does scaling a team as as well as you’re growing your portfolio what has been the most challenging part of that?
Anthony Gantt: 00:34:04 Let me add to that. Greg is the different markets. Finding those people of integrity and, and what a works. Bye. You work ethic that we were like, hold, just hold. If you make an appointment and do it, do it. Don’t cancel like five minutes before we expect you to be at the place to do it. In addition to the cleaners just general contractors to go in and get the work done for a fair price, I say again, a fair price. Some of the homes are in neighborhoods that they just like, Oh, I want to charge 10 times as much to do the same job that I did. Like, dude, you just did this on another house. Like, yeah, but I’m going over here like, right. You know, within that team and network of individuals that you can trust in those different markets.
Anthony Gantt: 00:34:57 I think where you’ve been lucky so far we’ve been, well, we’ve been fallen to some really, really good people. And after you make one good person, like our cleaning lady that Greg found in our cleaning management company, I can call them a team, a teammate instead of an employee or a client. Oh, I don’t, so they’re a part of our team in temple taxes. Her dad happened to be in the army Sergeant major [inaudible] and he was a hard as nails. So like she thought there were, what were you doing? I was like, Oh my God. Like where did you find this lady? And her team is amazing on constant basis or talking back and forth with them. They’re us updates and telling us about things that need to be fixed that we might not have seen. Our team has been able to catch and we get it taken care of. So it’s just finding people like that. It’s difficult, but it’s possible you just gotta call around and call and call and call. Keep calling. Yeah. And then we got the cleaning company in Norfolk, Virginia is actually run by a retired Navy senior chief as well. So
Julian Sage: 00:36:03 I love it. And now you just need to, I just need a Coastie doing something. All right, we’ll figure something. But awesome. And, but with your guys’ esteem, like internally, like you know, Anthony and, and, and Gregory, both of you guys and working with the regional manager, how, how does the dynamic of an internal team work as you guys are scaling? Like how has that been? You know, you guys are, you know, Anthony, you’re, you’re still active military Gregory, you just got out and then you have another person that’s you know, you’re trying to build it as managers. How does that look as you’re scaling?
Anthony Gantt: 00:36:40 We have a, well I want to say weekly cause at that would be a lot. We have daily meetings. We go through our, our metrics, right? Like, Hey, what do we have to go accomplish? What do we need to accomplish? What do we wanna accomplish? What do we, what would we like to accomplish? So we’re taking a lot of our basic military foundation and it’s second nature for us to like do these plans and these operational things you notice and since we have like a little cheat code that was given to us from the military, we’re just using that cheat code to keep those things mattress in our mind like the Marine Corps, the Navy, the air force, the army coast guard, what have you. It’s able to manage itself for the last 200 plus years. If we follow that model, maybe we’ll be able to make something that lasts for two, three years. Right. and our weekly daily syncs, weekly syncs and then our quarterly sinks. I like Greg photo management aspect. Greg has outlined like what do we have to do daily? Well you have to do weekly, what do we have to do monthly, quarterly annual leave, which is helping us stay on the path
Julian Sage: 00:37:48 You guys are actually like using like KPI’s, like key performance indicators and trying to hit those numbers. What are some, what are those numbers? Like, what is, what are some of the things, like, you know, all these, all the, all the nonmilitary people that are listening to the, like what are you guys talking about? Metrics and stuff like that. You’re trying to hit numbers. What are you a sales team, but you know, in the military that’s, that’s what you do. But what are some of the things that you’re doing and implementing into your business that has allowed you to be able to scale?
Anthony Gantt: 00:38:13 Figuring out how we fire ourselves, right? Like taking very good notes of what we do on a daily basis and, and make sure it’s captured so that one day we can build like a manual or a video. This is how you do that and that that is helping us identify what we need to get. So we get those key performance,
Greg Rollins: 00:38:34 Oh, KPIs. We were like, okay,
Greg Rollins: 00:38:37 This is an indicator that would go on something, right? So we need to switch from the past. We’re always looking for things to make us better and we have no brand loyalty. So if something doesn’t work, so because we want to be effective, efficient and we want to be able to yup. And then go, I’m going along with that you know, making sure we’re, we’re learning every day. So one thing that I, you know, Anthony was talking about takeaways from the military and stuff being an aviator. One thing you did after every single flight was a flight debrief. Whether it’s just, you know, from here to there, ATB you’re just transferring an aircraft. You know, what did you do? What’d you do good in your position? What’d you do bad in your position? What could you, what’d you learn? What’d you, what could you have taken away or done better next time?
Greg Rollins: 00:39:23 And so we do that every single time with every single guest, you know, Hey, what did they report was broken? Or what did they suggest? You know, if we, and we have, you know, metrics, you know, if something is suggested on a property a certain amount of times, then we make the change. And so, you know, listening to people, giving them what they want, building that brand loyalty. Because at the end of the day, you are your brand. And so people are going to attach to that. They’re going to identify with it and they’re going to be loyal to it as long as you treat them right. So making sure we’re paying attention to what everybody’s saying, you know, whether it’s the homeowners, the gas team members, whoever codifying all that to make sure that we’re constantly improving.
Julian Sage: 00:40:09 How are you guys, how are you guys managing, cause you’re, you’re working with a lot of, a lot of different, you know, people and things. You’re working with the DOD trying to get the regulations, right. You’re working with all these people that are PCs saying and that’s stressful time as they’re moving and trying to get it all, you know, how many people do you have or what are you doing to be able to manage all, all of this?
Greg Rollins: 00:40:28 So right now it’s just, it’s just three of us. So it’s me, Anthony and Mike, our manager in Norfolk, Virginia. We’re getting ready to partner with another property management company that also has a Marine Corps co-founder. And so we’re looking to hand off the day to day management stuff of that so that Anthony and I can focus more on the building, the traveler experience for patties and then the owner experience the military owner experience and investment opportunities and the education and all that stuff. So we’re looking to kind of step away from the day to day management. So know we’re going to partner with him. So like we’re still going to work with him very closely and making sure our brand is being upheld and all that stuff, but it’s going to allow us to focus on, on, on the growth aspects of the company. So right now like I said, a lot of automation, we use Guesty as our property management software, so automated messages, all that stuff. Streamlining we use automatic locks so nobody has to show up at the doors. It’s extremely automated. It was, it’s built that way. It was intended to be that way. But again, from a guest experience, it doesn’t feel automated. It feels very hands on. And we built that very specifically.
Julian Sage: 00:41:44 And what about, what about from the client experience? Like a, the, you guys are the, you know, traditional management model. So, you know, the customer acquisition funnel is a big part of your guys’s, how you’re able to scale and grow and you know, build this ability to seem, cause it’s not just operating anymore. Now it’s taking a person, you know, a military person that’s moving and, you know, trying to list their property through this funnel. So how, how are you guys managing that, that client process?
Greg Rollins: 00:42:08 Are you talking about like the onboarding process from okay. Yeah. that’s, that’s really just kind of hands on right now. Eventually we’re going to be hiring other team members, but mostly that’s done by me and Anthony right now. Finding new clients, educating them, talk to them about their situation. Hey, this is how we can help. This is what we can do for you. You know, yeah. Yada yada. That’s basically it. Right now it’s just me and Anthony. A lot of coffee murders, phone calls, and yeah.
Julian Sage: 00:42:40 Are you, are you guys doing anything when trying to, because if you’re listing a property for somebody else, you have to, are you guys running the numbers for them? Are you, what are you doing to be able to analyze the property and make sure that if they are going to be listening with you that it will be able to be a profitable, a profitable business venture?
Greg Rollins: 00:42:57 Yeah, we, we, we do a full property package on the property. So we use analytic data from air DNA, key data, a bunch of other metrics. But we do a comprehensive analysis on the property and we give them our best guests and we’re very transparent about it. Like, Hey, this is a guest. Like, could I have predicted to run a virus two years ago? No, I had no idea that this was going to happen this year. So again, that goes back to the education and be like, look, this is, this is what we expect, however is not guarantee.
Anthony Gantt: 00:43:34 Yeah. And the anticipation that we gave him a similar to what real estate agents gave him. Like I think your house to sell for this much, they’re taking a guest too. So we’re using a lot of the same techniques that they do to apply it to that. But with a lot of analytics coming from other sites that Greg mentioned, one of the things that Greg didn’t talk about that he does too is he looks at what’s in that area that’s going to attract people to come to it. What’s going to make it a marketable location and how do we make your property stand out from others before we actually say we’re going to bring you on because all money is not good money and when you rather have a happy homeowner as worked for with us, then someone was like, you guys told me you were going to do this. So what was it about Tampa? He was like, this don’t make any sense. The numbers don’t make sense that it was going to be a good thing. He’s like, all right, we’ll do it. I’ll trust you. But I’m telling you I don’t want to do it. Actually go back and forth and do a better analysis and like will like if there’s not have a deal and it’s not a good deal.
Julian Sage: 00:44:34 You know what, what you guys are doing pretty pretty unique that I’m not too many other people on the show I’ve done is you guys are really focusing on the direct booking a channel. Is that something that is live currently and how much of your guys’s bookings are coming through direct booking channels?
Anthony Gantt: 00:44:50 So for the ease direct booking channel is live, but nothing’s coming through as a now, Oh we just launched that and Jane warrior 15 so we’re still building up random awareness. So we still use the other OTAs out there to book all the properties that are on the righteous rentals umbrella. And as we continue to do shows like yours and get to these different conferences like the one you recommended. And the one that I went to last week and the one that Greg Vegas just in a conference, we’re getting out and we’re meeting people and we’re saying, Hey, this new company is this and it’s here. It’s here to make some noise.
Anthony Gantt: 00:45:29 Oh we have spouses who have contacted us that say we want to be the first users, right. We want and it’s crazy. Listen to this. We need 65 days. We need 45 days or we need 15 days. That’s not normal in the short term, in the short term rental industry, right? People are looking for three when military move and they’re looking for something where the housing is not ready. When they get to it, they’ll say what we need like cause they don’t want to get into a longterm lease when they’re still looking for stuff. When it gets to a new area, they want to be able to get and scope it out, check out the neighborhoods, check out the schools and then commit to where they want to go. They don’t want to close tight on scene. I had to do it. Greg said he did it. Not the thing you want to do. We’re trying to, we’re changing that. We’re not trying to reach and people, whoever’s listened to your show hear me now.
Anthony Gantt: 00:46:24 Well, a lot of days, right when I say that because I get hate. I want a minimum of three days and I’m like me too. Right. But they don’t understand that we’re not getting a three day questions just yet. We’re getting it. I want it the two weeks. I want it for 15 days. Can you do 35 days? I had a guy who was retiring. I was like, I’m leaving out of Jacksonville. I need something right now. And I said, I can’t give it to you right now cause I’m not in Jacksonville yet. You’re like, I thought you had the scarf. We have the company, we will have it, but you’ll be out the service. Yeah, that’s January 15th of this year, by the way. Year 2020.
Julian Sage: 00:47:05 You know, I, I, I think that there’s just so much opportunity and I, I love, I love it. I love what you guys are doing because you know, they’re theirs. You know, in even in the direct booking space and your direct booking site can also be a funnel for your management company and can kind of talk about how the structure of, of that work. So, you know, for those of you that are listening, maybe you haven’t gotten to that point yet, but you know, we’re talking about some, some of this kind of next level stuff. But when you have a direct site that’s the top of your funnel and that can be used to lead to towards different services, what’s kind of the structure of your guys’s way with PCS At Ease and how it’s, that’s going to fail other aspects of your business?
Greg Rollins: 00:47:42 Yeah, so you should always, as a, as a property manager, you should always be trying to direct people to your booking site. Obviously you know, you’re not going to have to pay commission fees and all that stuff. The problem is you know, getting that traction, getting that those eyeballs on you, it’s, it’s, it’s a lot harder. You know, when you’re running your own property management company and you’re, you know, maybe like five, 10 listings to get the attention of, you know, an Airbnb, like you’re not going to get any amount of attention that Airbnb or people just not shopping on your website. And we’re just, we don’t have a culture right now. People going to individual booking sites. And so that’s on each individual property manager. When you have a guest stay, if they’re coming back, that’s your opportunity to send them to your website.
Greg Rollins: 00:48:32 That’s your opportunity to go into your question about at ease and righteous rentals. Absolutely. Yeah. We’re, we’re obviously working hand in hand, you know, righteous rentals is the property manager for at ease. So if there’s anybody that stays with at ease that needs property management we’re more than happy to help. However, if you’re a property manager out there and you want your property up on at ease as another booking platform because you want these longer stays, you know, with verified guests that are on official government travel and they’re getting paid for by the government, anybody out there can put their properties up on there.
Julian Sage: 00:49:06 You know, there’s so much untapped market that I don’t think that people are really even looking into yet. Like, you know like I have, I have a friend I have a friend that has a a direct booking site in Florida. It’s a, I think it’s called like a flare bow or Florida. It’s like a Florida vacation rentals by owner. So people that are looking to stay there, they can stay and book directly through there. But it could be even different types of niches. It could be like, you know Colorado skis, Scott Colorado ski rentals, and now you have a direct booking site for people that are trying to go to Colorado that don’t want to have to pay the OTAs Airbnb. And that 13% that you know, is from the customer and the on on the host side. You know, so you’re saving a lot of money and you’re also driving direct traffic and you could potentially get a future clients through through that because you’re, you’re, you’re managing properties or listening to them for them. I think, I think it’s brilliant what you guys are doing. I really love it. Now just kind of hit on some of the last questions. What, what’s a, what would you do differently if you had to start from scratch?
Greg Rollins: 00:50:10 If I had to start from scratch I would, I would make sure that I vet in that first cleaning lady better. That was probably the biggest pain in the butt. Other than that, I mean I thought, I thought we did pretty well. I think the biggest the biggest problem you see with people is analysis paralysis where they’re just, they’re afraid to like take that leap. And I was, I was definitely afraid, especially because it was my house. It was freshly renovated. I literally, it’s finished the renovation three days before I went to my, on my deployment. So I got to live in my house for three days. Really. and I would hear, I was turning it over to people that, you know, could possibly trash it at parties, all that stuff, all the stipulations. But, you know, I just, I was forced to kind of take that leap and so, Mmm, my record, I was forced to do that.
Greg Rollins: 00:51:09 Everybody else won’t be forced, so I wouldn’t, I believe that a lot of people out there would kind of just be afraid to take that leap and be afraid to take that risk. But as long as you manage it, you know, using all the techniques out there, my vetting gas, making sure you know, your paying attention to what they’re doing. You think some of the technologies out there available for you for background checks, noise protection, all those kinds of things you should be fine. And so I would just recommend that people just go ahead and just take the leap because it’s worth it.
Julian Sage: 00:51:45 All right.
Anthony Gantt: 00:51:46 I could not what I would’ve done is started a lot sooner. I went through a couple since I’m in Austin is very startup-y startup centric. I went through some accelerators and some incubator and accelerator incubators. I guess I learned a lot, really fast and I let be an active duty slow me down until I actually started talking to him, my commanders and CEO and things of that nature that encouraged me back. This is a great idea. I think you should move forward. Oh, of course. They said just don’t let it impact work. And I was like, absolutely not. But once I got that confirmation from higher, it was like go and since I went on like turbo mode, it’s been a amazing venture
Julian Sage: 00:52:38 And
Anthony Gantt: 00:52:39 It’s a non billion dollar market. I’m not talking about like vacation rentals. I’m talking about federal travel in hotels state.
Julian Sage: 00:52:50 Nah, it’d be okay. I thought you were talking about vacate because I think the hotel industry is like, you know, the vacation rental industry is like about 9 billion, which is like a six. I think it’s like a 6% of the whole hotel travel industry, but you’re saying 9 billion is just military
Anthony Gantt: 00:53:06 Government at large. So when they do conferences and when they go to these different meetings, we have like 4,600 agencies
Greg Rollins: 00:53:15 That make up the government and they all travel across the world.
Anthony Gantt: 00:53:18 When I did the numbers and say how much is spent on hotels, just the lodging, I like this can’t be
Greg Rollins: 00:53:26 A B like now would it be, and then broke down a numbers is about 4.4 in the United States. I was like, Oh my God, why? Why am I taking this, all that that if I can do anything different I would’ve got moving much sooner. Much faster with them.
Julian Sage: 00:53:43 Hmm. Yeah, you guys are onto something. You got, you guys got my gears turn and now direct book because you know this show we’re, we’re also focused on just the, the operations and the scaling of the business, but we’re not thinking about the other side, which is direct booking and, and you know, because Airbnb, it takes up a lot, but we’re, what you guys are doing is you’re looking at these creative ways. I, I love it. I think you guys are onto something,
Greg Rollins: 00:54:07 Dylan, is we want to work with as many hosts as possible like yourself and others that are near federal. Like you’re in DC. So like you were like, we can’t wait till you start listening on our site, right? Oh, because we’re going to be able to give you a better daily rate. Oh, for your average daily rate. Because we’re using the per diem metrics and we’re tying into it like we’re trying, we’re not trying to, but where we’re making sure that when you list with us, the bank is worth it, right? Oh, you’re be like, wow, I list here for like $50. I can list here for whatever percentage and still get people who are not going to trash my house. Right. And our goal is to just try to stay as both is possible. Once you get on Julian and you started telling more of your listeners about how much money you making the Eddie’s, I think you’ve got one of our best ambassadors.
Julian Sage: 00:55:00 Awesome. Awesome. I love it. You know, I think it’s cool to support in sport and other military people. It’s, it’s you know, and where, where do, where do you guys see short term rentals going in the future? I mean, you guys are working with the government, which is, you know, a little prehistoric, so, but where do you, where do you guys see it going?
Greg Rollins: 00:55:15 So it’s, it’s going, it’s not going anywhere. It’s, it’s the same thing is Uber and Lyft industry to the taxi industry. It’s just the way that it is. And I think a key indicator was, you know, when vacation rentals first started getting popular, you know, here at the beginning of the teen years, you saw the hotels lobbying against it and like, Oh my God, we got to get rid of this lobbying against it. And now all of a sudden you’re seeing Marriott vacation rentals are the Hilton vacation rental is, or whenever or there they’re turning their hotel rooms into sweets. To me it was like, okay, they, they finally realize that they’re not going to win this battle and they need to start changing their ways. So I don’t think it’s going anywhere. I think it’s just going to be the way people travel.
Greg Rollins: 00:56:06 Obviously Anthony has a phenomenal story that, you know, like he has a wife and five kids and you know, six kids, sorry. He’s just a rabbit over there. He you know, he was told by the government that all he could get was our one bedroom. That doesn’t make any sense. Why would you do that? So people want to be able to buy a vacation rental and coach their own food, you know, not have to eat out of a bench for their kids, have a living room for them to watch TV, and instead of all being crammed into one for my four square room, you know. Mmm. And you know, especially with the military and all that stuff, like the military, while they’re not doing any type of vacation travel, they’re not stopping moving. So right now it’s like to run a virus and everybody else that are, you know, vacations coming to a halt, people are traveling for pleasure right now. The military is still moving the military still, and summer’s a huge move, move time. So most of the moving happens for the military and in the summer. So, Mmm. We’re actually going to take advantage of that and go to the front of property managers and be like, look, we can fill all those cancellations for you. You know, we’ll give somebody, we’ll give you somebody that’s going to be a good and responsible tenant that’s gonna make you money as opposed to an empty spot. That’s awesome. Yeah,
Julian Sage: 00:57:33 Yeah. You said a lot. That was good and that was great and that he’s just like, I got nothing to last. Last, last, last last questions here. W w w what question would you have or would you ask the next professional host, maybe someone that is in a similar place than you or maybe someone that’s at that next level or you know, even even kind of specific to you guys, like indirect booking side, like how other people build them in or whatever question you might have. What would that be?
Greg Rollins: 00:58:01 I would ask him a why, why are you doing it? Right? Oh, I’m always asking the why behind the things. Like, Mmm, if it’s the money is okay, I get it, but this is a lot of work. [inaudible] Doing the management aspect of it and guest relations and making sure that you’re like, Whoa, what’s that host status? You have Greg super host, super host. Yeah. Yeah. See I’m not that great at that part. Right. To be a Superhost is a lie. I argue with Greg every day about having a bile bottles of wine. He was like, it’s the super host. That’s what we do. I was like, all right, I’ll [inaudible] but I don’t think people should be getting West. They don’t get at a hotel. Mmm. Yeah. So you know, why do they, why do you do it? You have to really like this. You gotta want it.
Greg Rollins: 00:58:51 You got to be passionate about me. My passion is how can we help more people, like Rick said, be comfortable when they go on vacation. Be comfortable when they move. I want to back up a little bit. I know what I wanted to say when you said what’s the future of short term rentals? I don’t, I people were getting, the way I look at it [inaudible] short term rentals have been around for a very long time. There was a baby born in a short term rental in the manger, right? You had go get up. Jesus,
Anthony Gantt: 00:59:23 Jesus, Jesus. Jesus was the O G for the short term rentals. So it’s like people would’ve been doing it. It does come back to what was natural for us to be in a community. The dental home hotels are neither one are going away cause you have people who want to do different things for different styles. So I just think that more people just got to realize this here to stay in it’s popular and, and it’s ACE money is comfortable. Mmm. But for the next guest, why are you doing it? And if you are doing it for the right reasons and it makes sense, we want to work with you.
Greg Rollins: 01:00:02 And my, my question would would be really how are you doing your marketing? Because like I said, we haven’t really done a whole lot of marketing. It’s all been just word of mouth and talking to people like you. And so I am really bad at social media marketing. Anthony makes fun of me for it all the time cause he’s like a much better at it. But really that’s a realm that I’m just not super good in. And so that would be kind of my main question. You know, what are you doing to market yourself? How are you getting, are you getting new leads, you know, that aren’t just organic leads? You know, so that would be my question.
Julian Sage: 01:00:46 Awesome. Awesome. Well, thank you so much guys for jumping on here. I think I think it’s just so cool. I love, I love just talking with all these people. You guys have such an interesting story. It’s really, you know, it’s really real. You guys are military guys that are helping other military people managing other military properties. You guys are you know, really, really hard for the military and I love it. So I’ll, I’m gonna include down below all the links PCs at ease. Also for those of you that are interested myself and hopefully Anthony and Greg are going to be at this thing called veterans live which is just for military people. This is other people can come and civilians can come, but it’s, it’s catered towards military veterans. If you’re looking to get into anything about real estate, whether that’s wholesaling, buy and holds, fix and flips.
Julian Sage: 01:01:34 I’m actually going to be talking, I’m going to be talking about the short term rental side talking about, you know, rental arbitrage and cohosting and introducing military people to that aspect. But if you just want to be with other military people it’s an event that’s going to all the proceeds go to charities. So the speakers are going to be choosing which charities it’s going to be going to. I’ll, I’ll military charities their favorite ones. And so it’s it, you know, come, come join us, go to a veterans live.com. I’m going to include a link down below for that. Hopefully I can see all, all the military people that are listening to this at there as well. Cause I know we have, we have a few of them. All right, well
Julian Sage: 01:02:09 Thank you guys. And until next time, host nation, keep on hosting.
Julian Sage: 01:02:14 Hope you hosts benefit from the show. If you found value, please go on over to iTunes. Leave us a review and let us know what you enjoy about the show. If you’d like to talk to hosts that have been featured in these episodes as well as the community, go on over to our Facebook group, the host nation
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1. The military network is very tight so word passes around fast.
2. Include these things when educating people; what the vacation rental industry is, the ROIs, and the metrics you’ve put in place for safety.
3. Explain to people the things you put in place to protect their property.
4. Educate people not only on the management side, but also on the investment side.
5. Weed out people who aren’t willing to be held to a standard.
6. If you hold somebody to a standard and they freak out, they’re not probably the person to work with.
7. Go through your metrics; what do you need to accomplish, what do you want to accomplish, what would you like to accomplish.
8. Take notes of what you do daily, and make it’s captured so you can build a process out of it.
9. Always look for things to make you better.
10. Pay attention to what everybody is saying whether it’s the homeowners, guests, or team members.
11. If it’s not a good deal, then it’s not a good deal.
12. Your direct booking site is at the top of your funnel, and then direct the lead towards different services.
13. As a property manager, you should always be trying to direct people to your booking site.
14. If guests are coming back to your property, that’s your opportunity to send them to your website.
15. The biggest problem with people is analysis paralysis where they’re afraid to take that leap.
16. The military, while they’re not doing any type of vacation travel, they don’t stop moving.